Booking

You can book all appointments online. You can manage your own bookings, and book appointments up to 3 months in advance. You can book via the links on our website & social media accounts. When you book an appointment with Charlotte Benson Aesthetics you are agreeing to the terms of our policies. On occasion a non-refundable deposit will be taken to secure your booking, once paid this is non-refundable/useable if the appointment is cancelled. All up to date treatments and prices are on our website. 

Cancellation Policy

A non-refundable booking fee will be required when booking. This is either a percentage of the treatment cost upfront of a full value amount.

If you would like to re-schedule or cancel your appointment you must give 48 hours notice. If under 48 hours or you do not 'show' then you will be charged the full cost of the treatment before booking any future appointments.

You can add, move or cancel appointments via your email confirmation before 48 hours of your appointment.

We accept cash, bank transfer and gift vouchers. 
Gift vouchers must be used before the expired date. 
Prices are subject to change.

 

Moving your appointment 

Please let us know if you are going to be late for your appointment. We can usually allow a few minutes. For anything over 15 minutes, we may cancel your appointment and the cancellation terms will apply.

You can add, move or cancel appointments via your email confirmation before 24 hours of your appointment.

Children

We regret to enforce a no children policy aged 14 & under. Due to health & safety regulations and the insurance please ensure you make arrangements for childcare when you have an appointment with us. This is to benefit the safety of your child and the clinic environment. Nursing newborns may be bought to the salon. Thank you for your understanding and cooperation. 

Services 

If you are dissatisfied with the service or treatments you have received, please contact the salon within 24 hours and we can aim to resolve any issues. Failure to report issues within this time will not be held at Charlotte Benson Aesthetics responsibility.